These Merchant Terms of Service ("Agreement") constitute a legally binding agreement between you ("Merchant", "you", or "your") and GetRouted ("Company", "we", "our", or "us") governing your access to and use of the GetRouted technology platform, mobile applications, and related services (collectively, the "Platform").
By registering, clicking "Agree", or using the Platform, you confirm that you have read, understood, and agree to be bound by this Agreement.
This Agreement is governed by the laws of Canada and the applicable province or territory in which the Merchant operates.
01Nature of the Platform
GetRouted is a technology platform that facilitates connections between Merchants and independent third-party drivers ("Drivers").
GetRouted:
- Is not a carrier, courier company, freight forwarder, or logistics provider
- Does not employ Drivers
- Does not control or supervise Drivers
- Does not take possession of goods
- Does not inspect, open, verify, or handle shipment contents
- Does not guarantee delivery times or outcomes
- Does not sell, manufacture, or distribute any goods
Drivers operate as independent contractors and are solely responsible for their conduct and performance.
02Merchant Representations and Warranties
You represent, warrant, and agree that:
- You are legally authorized to sell and distribute the goods submitted
for delivery.
- All shipment contents are lawful, accurately described, and properly packaged.
- All goods comply with applicable federal, provincial, and municipal laws.
- You have obtained all required licenses or permits for regulated goods.
- You will not use the Platform for any illegal, restricted, or prohibited items.
Prohibited items include but are not limited to:
- Illegal drugs or controlled substances
- Weapons, firearms, ammunition, or explosives
- Hazardous materials or dangerous goods
- Stolen property
- Contraband or smuggled goods
- Any items prohibited by law
GetRouted does not verify shipment contents and relies entirely on Merchant-provided information.
03Recipient Compliance and Age-Restricted Goods
You are solely responsible for compliance with all laws governing the sale and distribution of your products, including age-restricted goods.
You represent and warrant that:
- Recipients are legally eligible to receive your goods.
- You have performed appropriate due diligence regarding recipient eligibility.
- You remain legally responsible for all age-related compliance.
Any identity or age verification performed during delivery is an operational safeguard only and does not transfer legal responsibility from the Merchant to GetRouted.
04Condition of Goods and Product Defects
GetRouted does not manufacture, inspect, test, or verify the quality, safety, legality, or functionality of any goods.
GetRouted shall not be liable for:
- Manufacturing defects
- Product malfunctions
- Internal damage not visible on external packaging
- Incorrect items shipped by the Merchant
- Warranty claims
- Product performance issues
- Customer dissatisfaction unrelated to transit damage
All responsibility for product quality and condition rests solely with the Merchant.
05Transit Risk and Limited Liability
Risk of loss remains with the Merchant at all times except where direct physical damage to external packaging is demonstrably caused by a Driver during active transport.
To submit a transit damage claim, the Merchant must:
- Report the issue within 12 hours of delivery confirmation
- Provide photographic evidence of external packaging damage
- Demonstrate that the damage occurred during active transport
GetRouted shall not be liable for:
- Lost goods
- Delayed deliveries
- Theft during transit
- Driver misconduct
- Indirect or consequential damages
To the maximum extent permitted by law, GetRouted’s total liability for any claim related to a delivery shall not exceed the amount paid for that specific delivery.
06Insurance
GetRouted does not provide cargo insurance unless expressly agreed in writing.
Merchants are solely responsible for obtaining appropriate insurance coverage for high-value, fragile, perishable, or sensitive goods.
07Payment Terms
GetRouted does not store credit card information.
Payment information is processed only for authorized transactions.
You agree to pay all applicable delivery fees and charges.
08Accurate Information and Packaging Obligations
You agree to:
- Provide accurate pickup and delivery details
- Properly package goods to withstand normal transport
- Provide truthful shipment descriptions
- Treat Drivers respectfully and professionally
Improper packaging may void any potential claim.
09Suspension and Termination
GetRouted may suspend or terminate your access immediately if:
- Illegal activity is suspected
- Prohibited goods are detected
- You breach this Agreement
- Regulatory risk is identified
Termination may occur without notice and without liability.
GetRouted may cooperate with law enforcement where required by law.
10Indemnification
You agree to indemnify, defend, and hold harmless GetRouted, its owners, officers, employees, affiliates, and agents from any claims, damages, losses, penalties, fines, liabilities, or legal costs arising from:
- Shipment contents
- Product defects
- Age-restricted violations
- Regulatory non-compliance
- Your misuse of the Platform
- Breach of this Agreement
11Limitation of Liability
To the maximum extent permitted by law, GetRouted shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business interruption
- Loss of inventory
- Regulatory penalties
- Third-party claims arising from goods
Your use of the Platform is at your own risk.
12Governing Law and Jurisdiction
This Agreement is governed by the laws of Canada and the province or territory in which the Merchant operates.
Any dispute shall be resolved in the courts of competent jurisdiction within that province or territory.
13Entire Agreement
This Agreement constitutes the entire agreement between you and GetRouted regarding Merchant use of the Platform.
By clicking "Agree", you confirm that:
- You have read and understood this Agreement
- You accept full responsibility for your goods and compliance obligations
- You understand GetRouted’s limited role as a technology platform
- You agree to all terms stated herein