Terms and Conditions
Master terms page with both driver and merchant legal terms.
Driver Terms and Conditions
These Driver Terms of Service ("Agreement") constitute a legally binding
agreement between you ("Driver", "you", or "your") and GetRouted ("Company",
"we", "our", or "us") governing your access to and use of the GetRouted
platform, applications, and related services (collectively, the "Platform").
This Agreement is governed by applicable Canadian laws and, where relevant,
privacy obligations under the Personal Information Protection and Electronic
Documents Act (PIPEDA).
By clicking Agree, registering for an account, or using the Platform, you
acknowledge that you have read, understood, and agree to be bound by this
Agreement.
1. Independent Contractor Relationship
You expressly acknowledge and agree that:
You are an independent contractor and not an employee, agent, joint venturer,
partner, or representative of GetRouted.
GetRouted does not control, direct, or supervise how you perform deliveries or
operate your vehicle.
You retain sole discretion regarding when, where, and whether to accept delivery
requests.
Nothing in this Agreement shall be construed as creating an employment
relationship.
2. Driver Obligations
You represent and warrant that at all times while using the Platform you shall:
Maintain a valid driver's license
Maintain valid vehicle registration
Maintain valid automobile insurance coverage as required by law
Operate a roadworthy and legally compliant vehicle
Comply with all applicable traffic laws and regulations
Conduct yourself in a safe, lawful, and professional manner
You are solely responsible for the condition and lawful operation of your
vehicle.
3. Assumption of Risk and Full Liability
You acknowledge that providing delivery services involves inherent risks. You
expressly agree that:
You assume all risks associated with driving, pickup, and delivery activities.
GetRouted shall not be liable for any accident, injury, death, damage, loss,
theft, delay, or incident arising from your activities.
You are solely liable for any personal injury, property damage, traffic
violation, or loss that occurs while performing deliveries.
Under no circumstances shall GetRouted be responsible for your driving conduct,
driving habits, driving skill, negligence, or its consequences.
4. Prohibited and Illegal Activities
You agree that you shall not use the Platform to transport:
Illegal drugs or controlled substances
Weapons or hazardous materials
Stolen goods
Any items prohibited by law
If you knowingly or unknowingly transport illegal items, you do so entirely at
your own risk. GetRouted bears no responsibility and reserves the right to:
Immediately suspend or terminate your account
Cooperate with law enforcement
Report suspected illegal activity to authorities where required or permitted by
law
5. No Responsibility for Delivery Contents
GetRouted does not inspect, verify, or control the contents of any delivery. You
acknowledge that:
You choose which deliveries to accept
You are responsible for any consequences related to the transported items
GetRouted shall not be liable for the nature, legality, safety, packaging, or
condition of items transported through the Platform.
6. Conduct and Professional Standards
You agree to:
Treat merchants and recipients with respect
Refrain from harassment, discrimination, threats, or misconduct
Maintain professional behavior at all times
Violation may result in immediate removal from the Platform.
7. Use of Merchant and Recipient Information
You acknowledge that merchant and recipient information provided through the
Platform (including names, addresses, phone numbers, delivery instructions, and
any identity or age-verification information) is provided solely for the purpose
of completing authorized deliveries.
You agree that you shall not:
Use such information for any illegal, unauthorized, or fraudulent activity
Use such information to cause harm, harassment, intimidation, stalking, or
exploitation
Retain, copy, store, photograph, record, distribute, sell, or disclose such
information outside the scope of completing the delivery, except as strictly
necessary to perform the delivery
Use such information for personal benefit or any purpose unrelated to the
delivery
Any misuse of merchant or recipient information may result in immediate
suspension or permanent termination of your account and may be reported to law
enforcement where required or permitted by law.
GetRouted shall not be liable for any damages, harm, loss, or claims arising from
your misuse of merchant or recipient information.
8. Verification, Background Checks, and Identity Consent
You expressly consent to GetRouted performing:
Identity verification
Driver's license validation
Facial image verification
Background checks where permitted by law
You acknowledge and agree that:
This information is collected strictly for internal safety, trust, and
verification purposes
Your information will not be sold, rented, or used for advertising or revenue
generation
Your data will only be disclosed where required or permitted by law, or where
necessary for verification and platform safety using trusted service providers
9. Privacy and Data Protection
All personal data collected is protected using reasonable administrative,
technical, and physical safeguards appropriate to the sensitivity of the data.
Your information is used solely for verification, platform safety, fraud
prevention, and legal compliance.
10. Account Suspension or Termination
GetRouted reserves the right, at its sole discretion, to suspend or terminate
your access to the Platform for unsafe driving, false information, illegal
activity, misuse of information, or violation of these terms.
Termination may occur without prior notice.
11. Limitation of Liability
To the maximum extent permitted by law, GetRouted shall not be liable for any
direct, indirect, incidental, special, punitive, or consequential damages,
including personal injury, death, property damage, loss of income, legal
consequences, accidents, or incidents arising from your conduct, driving,
negligence, skill, or illegal activity.
Your use of the Platform is entirely at your own risk.
12. Indemnification
You agree to indemnify, defend, and hold harmless GetRouted, its owners,
officers, employees, and affiliates from any claims, damages, liabilities,
losses, fines, penalties, costs, and legal fees arising from or related to your
conduct, deliveries, driving, misuse of information, violation of law, or
breach of this Agreement.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of
Canada and the laws of the province or territory in which you primarily reside,
without regard to conflict of laws principles.
You agree that any dispute, claim, or legal proceeding arising out of or related
to this Agreement or your use of the Platform shall be brought exclusively in
the courts of competent jurisdiction located within your province or territory
of residence, unless otherwise required by applicable law.
14. Acknowledgment
By clicking Agree, you acknowledge that:
You have read this Agreement in full
You understand your responsibilities
You accept full liability for your actions
You consent to verification and background checks
You understand that you cannot access the Platform without accepting these
terms.
Merchant Terms and Conditions
MERCHANT TERMS OF SERVICE
These Merchant Terms of Service ("Agreement") constitute a legally binding
agreement between you ("Merchant", "you", or "your") and GetRouted
("Company", "we", "our", or "us") governing your access to and use of the
GetRouted technology platform, mobile applications, and related services
(collectively, the "Platform").
By registering, clicking "Agree", or using the Platform, you confirm that
you have read, understood, and agree to be bound by this Agreement.
This Agreement is governed by the laws of Canada and the applicable
province or territory in which the Merchant operates.
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1. Nature of the Platform
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GetRouted is a technology platform that facilitates connections between
Merchants and independent third-party drivers ("Drivers").
GetRouted:
• Is not a carrier, courier company, freight forwarder, or logistics provider
• Does not employ Drivers
• Does not control or supervise Drivers
• Does not take possession of goods
• Does not inspect, open, verify, or handle shipment contents
• Does not guarantee delivery times or outcomes
• Does not sell, manufacture, or distribute any goods
Drivers operate as independent contractors and are solely responsible
for their conduct and performance.
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2. Merchant Representations and Warranties
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You represent, warrant, and agree that:
• You are legally authorized to sell and distribute the goods submitted
for delivery.
• All shipment contents are lawful, accurately described, and properly packaged.
• All goods comply with applicable federal, provincial, and municipal laws.
• You have obtained all required licenses or permits for regulated goods.
• You will not use the Platform for any illegal, restricted, or prohibited items.
Prohibited items include but are not limited to:
• Illegal drugs or controlled substances
• Weapons, firearms, ammunition, or explosives
• Hazardous materials or dangerous goods
• Stolen property
• Contraband or smuggled goods
• Any items prohibited by law
GetRouted does not verify shipment contents and relies entirely on Merchant-provided information.
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3. Recipient Compliance and Age-Restricted Goods
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You are solely responsible for compliance with all laws governing the
sale and distribution of your products, including age-restricted goods.
You represent and warrant that:
• Recipients are legally eligible to receive your goods.
• You have performed appropriate due diligence regarding recipient eligibility.
• You remain legally responsible for all age-related compliance.
Any identity or age verification performed during delivery is an operational safeguard only and does not transfer legal responsibility from the Merchant to GetRouted.
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4. Condition of Goods and Product Defects
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GetRouted does not manufacture, inspect, test, or verify the quality,
safety, legality, or functionality of any goods.
GetRouted shall not be liable for:
• Manufacturing defects
• Product malfunctions
• Internal damage not visible on external packaging
• Incorrect items shipped by the Merchant
• Warranty claims
• Product performance issues
• Customer dissatisfaction unrelated to transit damage
All responsibility for product quality and condition rests solely with the Merchant.
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5. Transit Risk and Limited Liability
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Risk of loss remains with the Merchant at all times except where direct
physical damage to external packaging is demonstrably caused by a Driver
during active transport.
To submit a transit damage claim, the Merchant must:
• Report the issue within 12 hours of delivery confirmation
• Provide photographic evidence of external packaging damage
• Demonstrate that the damage occurred during active transport
GetRouted shall not be liable for:
• Lost goods
• Delayed deliveries
• Theft during transit
• Driver misconduct
• Indirect or consequential damages
To the maximum extent permitted by law, GetRouted’s total liability for
any claim related to a delivery shall not exceed the amount paid for that
specific delivery.
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6. Insurance
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GetRouted does not provide cargo insurance unless expressly agreed in writing.
Merchants are solely responsible for obtaining appropriate insurance coverage
for high-value, fragile, perishable, or sensitive goods.
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7. Payment Terms
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GetRouted does not store credit card information.
Payment information is processed only for authorized transactions.
You agree to pay all applicable delivery fees and charges.
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8. Accurate Information and Packaging Obligations
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You agree to:
• Provide accurate pickup and delivery details
• Properly package goods to withstand normal transport
• Provide truthful shipment descriptions
• Treat Drivers respectfully and professionally
Improper packaging may void any potential claim.
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9. Suspension and Termination
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GetRouted may suspend or terminate your access immediately if:
• Illegal activity is suspected
• Prohibited goods are detected
• You breach this Agreement
• Regulatory risk is identified
Termination may occur without notice and without liability.
GetRouted may cooperate with law enforcement where required by law.
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10. Indemnification
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You agree to indemnify, defend, and hold harmless GetRouted, its owners,
officers, employees, affiliates, and agents from any claims, damages,
losses, penalties, fines, liabilities, or legal costs arising from:
• Shipment contents
• Product defects
• Age-restricted violations
• Regulatory non-compliance
• Your misuse of the Platform
• Breach of this Agreement
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11. Limitation of Liability
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To the maximum extent permitted by law, GetRouted shall not be liable for:
• Indirect or consequential damages
• Loss of profits or business interruption
• Loss of inventory
• Regulatory penalties
• Third-party claims arising from goods
Your use of the Platform is at your own risk.
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12. Governing Law and Jurisdiction
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This Agreement is governed by the laws of Canada and the province
or territory in which the Merchant operates.
Any dispute shall be resolved in the courts of competent jurisdiction
within that province or territory.
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13. Entire Agreement
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This Agreement constitutes the entire agreement between you and GetRouted
regarding Merchant use of the Platform.
By clicking "Agree", you confirm that:
• You have read and understood this Agreement
• You accept full responsibility for your goods and compliance obligations
• You understand GetRouted’s limited role as a technology platform
• You agree to all terms stated herein