Privacy Policy

This Privacy Policy describes how GetRouted ("Company", "we", "our", or "us")

collects, uses, discloses, retains, and protects personal information in

connection with the use of the GetRouted platform, applications, and related

services (collectively, the "Platform").

This Privacy Policy is governed by and complies with the Personal Information

Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy

laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected from users of the

Platform, including drivers, merchants, recipients, and visitors, where

applicable.

By using the Platform, you acknowledge that your personal information may be

collected, used, and disclosed in accordance with this Privacy Policy.

2. Types of Personal Information We Collect

Depending on how you interact with the Platform, we may collect personal

information including, but not limited to:

• Full legal name

• Date of birth

• Contact information (such as phone number and email address)

• Government-issued identification details

• Driver’s license and vehicle information (for drivers)

• Facial images used for identity verification

• Delivery-related information (such as addresses and instructions)

• Background check information where permitted by law

• Technical and usage information related to Platform access

We limit collection to information that a reasonable person would consider

appropriate for the purposes identified in this Policy.

3. Purposes of Collection and Use

We collect and use personal information for purposes including:

• Identity verification and eligibility assessment

• Facilitating deliveries and platform functionality

• Maintaining platform safety, trust, and integrity

• Fraud detection, prevention, and risk management

• Customer support and account management

• Compliance with legal, regulatory, and contractual obligations

Personal information is not used for advertising or marketing revenue purposes.

4. Use of Facial Images and Verification Data

Facial images and verification data are used strictly for identity verification,

fraud prevention, and platform safety purposes.

Such information is accessible only to authorized personnel or trusted service

providers acting on our behalf and is not used for advertising or profiling.

5. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

• To trusted service providers assisting with verification, security, or

platform operations, under confidentiality obligations

• Where required or permitted by law, regulation, or legal process

• To protect the rights, safety, or security of users, the Platform, or the

public

We do not sell personal information or share it with advertisers.

6. Data Retention and Deletion

Personal information is retained only for as long as reasonably necessary to

fulfill the purposes for which it was collected or as required by law.

In particular:

• Recipient identity verification data collected for age or identity confirmation

is deleted within seventy-two (72) hours after delivery completion.

• Driver identification images and verification documents are deleted upon

account rejection, suspension, or termination, unless retention is required

to comply with legal obligations, resolve disputes, or enforce agreements.

We do not retain personal information longer than necessary for operational,

legal, or security purposes.

7. Safeguards and Security

We implement reasonable administrative, technical, and physical safeguards

appropriate to the sensitivity of the personal information to protect against

loss, unauthorized access, disclosure, copying, use, or modification.

While we take commercially reasonable measures to protect personal information,

no system can be guaranteed to be completely secure.

8. Individual Access and Correction

Subject to applicable law, individuals may request access to their personal

information and request corrections where information is inaccurate or

incomplete.

Requests may be limited where access is restricted by law or where providing

access would compromise security, privacy, or legal obligations.

9. Consent and Withdrawal

Consent for the collection, use, and disclosure of personal information may be

express or implied, depending on the circumstances and sensitivity of the

information.

Where consent is withdrawn, we may be unable to continue providing certain

services or access to the Platform.

10. Limitation of Liability

To the maximum extent permitted by law, GetRouted is not liable for any loss,

damage, or claim arising from the lawful collection, use, disclosure, or

retention of personal information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our

practices, technology, or legal requirements. Updates will be effective upon

posting to the Platform.

12. Contact Information

Questions or concerns regarding this Privacy Policy or our privacy practices

may be directed to GetRouted through the contact methods provided on the

Platform.