Refund and Cancellation Policy

Last updated: February 14, 2026

This Refund & Cancellation Policy explains when delivery fees may be refunded or adjusted for GetRouted services.

1. Merchant Cancellations

- Before dispatch: Orders canceled before a driver is dispatched are generally not charged delivery fees.

- After dispatch: If canceled after dispatch, partial or full charges may apply depending on driver progress and incurred costs.

2. Driver-Initiated Cancellations

If a driver cannot complete a delivery due to operational issues, we may reassign the job or apply pricing adjustments case by case.

3. Failed Delivery Attempts

When delivery cannot be completed due to recipient unavailability, invalid address details, or access restrictions, redelivery or return fees may apply.

4. Service Failures

If a delivery failure is caused by a platform or operational error attributable to GetRouted, merchants may request a partial or full refund review.

5. Disputes and Review Window

Refund requests should be submitted within 14 calendar days of order completion with delivery ID and supporting details.

6. Resolution Timeline

Most requests are reviewed within 5 to 10 business days. Approved adjustments are applied to account balance or original payment method, where applicable.

7. Contact

For refund or cancellation support:

info@get-routed.ca