This Refund & Cancellation Policy explains when delivery fees may be refunded or adjusted for GetRouted services.
01Merchant Cancellations
- Before dispatch: Orders canceled before a driver is dispatched are generally not charged delivery fees.
- After dispatch: If canceled after dispatch, partial or full charges may apply depending on driver progress and incurred costs.
02Driver-Initiated Cancellations
If a driver cannot complete a delivery due to operational issues, we may reassign the job or apply pricing adjustments case by case.
03Failed Delivery Attempts
When delivery cannot be completed due to recipient unavailability, invalid address details, or access restrictions, redelivery or return fees may apply.
04Service Failures
If a delivery failure is caused by a platform or operational error attributable to GetRouted, merchants may request a partial or full refund review.
05Disputes and Review Window
Refund requests should be submitted within 14 calendar days of order completion with delivery ID and supporting details.
06Resolution Timeline
Most requests are reviewed within 5 to 10 business days. Approved adjustments are applied to account balance or original payment method, where applicable.
07Contact
For refund or cancellation support: info@get-routed.ca